TransLink is making a minor adjustment to HandyDART that they hope has a major positive effect.
Starting Monday, HandyDART users won’t need to reserve a next day trip by noon; they’ll have an extra four hours.
TransLink CEO Kevin Desmond says it’s about improving service and flexibility.
“We’re trying to be as responsive as quickly as we can to the advisory committee recommendations. This, of course, comes on the heels of the service increase that was funded by the Mayor’s Council and our Board last November in the first phase of the Mayor’s plan rollout.”
He says minor changes like this have a significant impact.
“It may not sound like a lot, but I think that’s important. I think it gives that greater degree of spontaneity. In the past, if you tried to book a trip afternoon you’d basically be put on a waitlist.”
Desmond went on to say it’s one of the many changes they hope to implement thanks to a recent service review.
“How can we improve wait times? That’s something the advisory committee asked us to look at. We’re examining the feasibility of reducing the waiting time window to 15 minutes as opposed to the half hour we currently have.”
Regardless of who wins next month’s provincial election, Desmond says it’s vital for TransLink to keep with service improvements in the region.
The new change will go into effect next Monday.