A Syrian refugee living in Vancouver says TD Canada Trust rejected his legal money transfer from Germany, and he believes it might have to do with his name.
Danny Ramadan is a working journalist and served as a Grand Marshall in this year’s Pride Parade.
He says the bank’s fraud department held up a 200-euro payment from a German publication for more than a week before rejecting it entirely.
“It’s frustrating because it tells me that at the end of the day regardless of what I do, I’m not going to be treated the same, like if my name was different. If my last name is not Ramadan, then maybe the conversation would not happen.”
Ramadan says he had several fruitless conversations with the bank, including one in which he was questioned aggressively over why he would be getting money from Europe.
“They were like, ‘why are you receiving the money Mr. Ramadan? … Why are you doing that? In what case are you going to receive money from Germany?’ And like, even if I’m just receiving money from a friend in Germany, why should it matter?”
TD says it can’t discuss specific cases, but says it uses many fraud protection practices and that it can work with Ramadan to review further.
After going public with his story, Ramadan says he has met with at TD branch manager, who has apologized for the incident and resolved it on the spot.
Ramadan says the manager has promised to take the matter up, “and make sure such an issue never occurs again to me or any other Syrian refugees.”