An overheated induction motor was behind Tuesday’s massive disruption on Skytrain.
Thousands of commuters were once again stranded for more than two hours during rush-hour.
Translink’s interim CEO Doug Allen says dozens of workers are now being hired to make sure customers don’t have to wait more than 20 minutes for service to be restored.
“We’ve got 16 people coming in Aug. 1. Total of 64 by Oct. 1. I realize that doesn’t help yesterday, but that’s all part of the plan of providing greater service.”
Allen says no rebates or refunds are being offered because this latest disruption, which caused about $30,000 damage, didn’t last more than half a day.
Gary McNeil, who reviewed last summer’s SkyTrain shutdowns says he noticed a “marked” improvement in how yesterday’s disruption was handled, but he wasn’t ready to give Translink an A just yet.
“I would give it probably a C. And I think again it comes back to how quickly you can respond and get people out to the trains to deal with the people. You’ll see a lot of things starting to roll out in July. You’ll see some things happening in August as new staff are brought on, but it does take time.”
McNeil says another key issue remains poor communication with frustrated customers stuck on a hot train with no air-conditioning.