Forty-five thousand people packed BC Place Friday night to see U2 kick off their Joshua Tree tour.
But many were left waiting outside as the show began because of an anti-scalping system.
BC Place spokesperson Laura Ballance says several thousand people showed up between 7 p.m. and 8 p.m., and Ticketmaster’s technology wasn’t as fast as they’d hoped it would be.
“It was the processing time, when we had such a large convergence of people, the processing of the credit card verification took longer than had hoped and that’s what created the bottleneck.”
Concert-goers were asked to present the credit card used to purchase the ticket in order to get inside, and not only that, but general admission ticket-holders were admitted through just one entrance gate.
— Terry Schintz (@SchintzCKNW980) May 13, 2017
— Jordan Armstrong (@jarmstrongbc) May 12, 2017
Frustrations quickly mounted from fans.
— Lana Brandt (@seahugger) May 13, 2017
— Steve A (@steveayres49) May 13, 2017
— Bjorn Lodding (@PBear1979) May 13, 2017
@bcplace I enjoyed U2, but drove 4 hours to see Mumford and Sons. Missed more than half their set because of the unorganized chaos. Pretty bummed.
— Playing in Dirt (@agirlyminer) May 13, 2017
— Rachel Diana (@rachdiana88) May 13, 2017
Ballance says that because the tour’s opening act Mumford and Sons started their performance on schedule, a lot of fans missed out.
“U2 waited until everybody was in the venue, but Mumford and Sons did go on and not everyone was in the venue. It was a significant amount of people that were going through the system.”
She says this system has been put in place by the tour, and it wasn’t BC Place’s decision to implement it.