It’s been almost three months since the night Andrew Cho’s life shifted: he mysteriously fell, became paralyzed and waited for paramedics to arrive.
BC Emergency Health Services is now apologizing and making changes to the Vancouver Communications Centre.
Cho says his diagnosis was so rare, his call slipped through the cracks.
“Due to that reason, it was prioritized as the lowest priority. So the prioritization for ambulances goes from A to E, E being the most urgent, my call received an A priority rating, so that pretty much explains why it took 52 minutes.”
“The ambulance that was initially arriving to my call was turned around to a more urgent call. So that was, obviously while waiting there, that was a bit alarming for me wondering you know, what more do I need to do to really be prioritized as a, you know, a high-level priority. And then, also I was told that they were coming to site with no lights and sirens.”
BC EHS Spokesman Neil Lilley says Clinicians and Advanced Care Paramedics will now be working with dispatchers.
Cho says the news is bittersweet.
“I am grateful that in the future, the changes that they’re going to make as a result of my call, I’m hoping that somebody benefits from that down the line.”