A Maple Ridge woman is crying foul after BC Ferries staff refused her entry onto a sailing after her father passed away.
Robyn Porritt was on a vacation in Ucluelet when her brother told her their father was sick.
Porritt immediately headed for the ferry terminal, but received another call letting her know her father had passed.
When she got to the terminal and spoke to BC Ferries staff, she tells Global News that none of them seemed apologetic about her situation.
“And then Dan asked, ‘So what do we do now?’ And he says, ‘Get back in the line up, pay your ticket and get in your lane.'”
She says staff were not compassionate to her situation, and didn’t offer any potential solutions.
Porritt offered to pay any incoming passenger for their seat on the ferry, but staff declined.
“He said, ‘So he’s already dead. So that doesn’t constitute [as] an emergency.’ I said, ‘But I want to be with my family.”
Porritt says since she couldn’t be there to say goodbye to her father, she needed to be there to grieve with her family, but couldn’t.
“They all were at the hospital and I didn’t get to say my goodbyes. And when we think of my dad, he was always such a happy guy and he would want us to be laughing. And there were stories being told and laughing and crying… and I missed out on all of that. You can’t get that back.”
In a statement to Global News, BC Ferries says they do their best to honour requests to travel on a compassionate basis, but aren’t always able to do so adding they offered an option for the family to be walk-on passengers.