The latest report from B.C.’s Auditor General shows the province lacks transparency on costs associated to its Integrated Case Management system.
Auditor General Carol Bellringer says the Ministry of Social Development and Social Innovation has provided information on the computer systems’ capital costs “but only minimal information on actual operating costs.”
She says declaring a full account of both capital and operating costs for every IT project is important because it gives legislatures and the public a sense of where the money is going.
ICM project: gov't has made less progress on cost transparency, which would support better project mgmt. https://t.co/nbcLVXBtc1
— Auditor General BC (@BCAuditorGen) February 20, 2017
The report says six of the eight recommendations made in 2015 by the Auditor General were only partially complete while the Ministry considers them “fully or substantially complete.”
“The Ministry based its progress on the effort of addressing each recommendation and we looked at whether it had achieved the recommendation.”
The $182-million system was created to improve delivery of social programs and supports.
Bellringer says the Ministry has made “significant effort” to improve access to client information but hopes for more transparency with future projects.
“We understand that it has made continued progress on some of the recommendations. The ICM project is not alone when it comes to monitoring total project costs.”
Her office did not audit the remaining two recommendations on the quality of client information because it was determined a lower risk.
The 2015 Auditor General’s report of ICM showed that it “neither met expectations nor fulfilled the key objectives.”
With files from Koy Tayler