A Vancouver woman was even seen advertising several reservations she had made for Valentine’s Day dinner around the city, saying that her reservations were up for grabs, as she wasn’t going to go.
But restaurants owners say the culture of no-shows destroys their bottom line, wastes staff’s time, and contributes to food waste.
Restaurants in New York and L.A. have been known to charge late cancellation fees of over $100, and even Chambar in Vancouver takes your credit card information when you make a reservation.
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So should more restaurants follow suit to combat this rudeness? PiDGiN restaurant owner Brandon Grossutti thinks so.
“This is not just Valentine’s Day, this is happening all the time throughout Vancouver…I had restaurateurs giving me a shout, one place had 30, not just cancellations but no-shows on Valentine’s.”
He says PiDGin had 20 cancellations, which cost the restaurant approximately $2,000.
“As restaurateurs…want to be able to say ‘you know this is incorrect,’ but we’re in the hospitality industry, we’re here to make their experience amazing and all of those things, and there’s so much retribution that can happen out there to the restaurants.”
He says ignorance may also be to blame for no-shows, because people don’t usually understand what it takes to prepare for the day and how difficult it is to run a restaurant.
Grossutti says for Valentine’s they had been booked three months in advanced but could not give others a chance to attend because of late cancellations or no-shows.
Although some people are hesitant to give out their credit card information over the phone, Grossutti says it might be necessary moving forward to avoid last-minute cancellations.
He says this is something that people might have to get used to doing to help restaurants.