TransLink has a new online feature that hopes to make the transit agency more accountable.
It is called the “Accountability Centre,” and anyone can access it by going online and finding out such information as ridership, customer satisfaction, even the number of collisions involving buses.
Through this Centre, they will be sharing information such as financial and corporate reports.
TransLink also posted ridership numbers from 2016, reporting they experiences an all-time high last year.
The transit authority says there were 384-million boardings in Metro Vancouver from last year’s numbers of 363-million.
TransLink’s CEO Kevin Desmond says the increase is driven partly by the growth of economic activity across the region.
At the same time he says customer satisfaction is at 7.6 out of ten according to the latest findings…
“7.6, 7.7 can we do better, I would hope so, I would like to think we can do better.”
The boardings include SkyTrain, SeaBus, West Coast Express, and Coast Mountain Bus companies.
Desmond also says an accelerated program will be implemented to upgrade escalators, many 30-years old, by 2022.
“I feel the priority is let’s get into a state of good repair and work on how to mitigate and manage around the extensive repairs, it can take weeks if not months to replace a full escalator so we need to manage that going forward.”
He says the numbers show a strong demand for public transportation, but also the need for a boost in service as phase one of the Mayor’s Council’s plan begins to get rolled out.
He adds right now there’s an ongoing exchange of information with the Federal Government and the Province regarding phase two.
He says the business cases are still in the works.
“These are complicated projects and there are lots different ways to think about how to build a subway under Broadway, how to build a light rail line (for Surrey) and all the different factors.”
With files from Matt Lee