Users of B.C.’s HandyDART service are being given the chance to weigh in on the system through the province’s independent seniors advocate.
It comes at a time when riders have already packed several TransLink board meetings to express frustration with the service.
Beth McKellar, who’s group the ‘HandyDART Rider’s Alliance’ was consulted on the survey, says having the seniors watchdog in charge is a big deal.
“Questions that folks can honestly answer and not fear repercussions. Because when they do their surveys, like HandyDART does, it’s surveys via TransLink, folks are just so intimidated… We formed questions where folks can honestly answer, instead of saying ‘oh it’s fine, it’s good.’ When in actuality it’s not fine and it’s not good.”
Survey questions range from the application process and the availability of rides to the cost of the service, and overall satisfaction levels.
McKellar says she expects wait times, service areas, and under-funding to be key results of the anonymous survey.