A West Kelowna man is vowing to never step foot onto an Air Canada plane again.
“Personally, anybody that I can stop flying with them, I will do my best.”
Glen Cromarty says he was flying home from work in Regina last Saturday.
He says when he approached an Air Canada agent to pay his $26 luggage fee… his debit card wouldn’t work.
Cromarty says, the situation went downhill from there.
“I even told the lady my wife will be meeting me on the other side, I have the cash, we can pay… there’s no if ands or buts about that. She just pretty much looked past me and said, ‘no, go away,’.”
“I asked for options and they pretty much just said no, and the security guard just walked me over and I threw everything in the garbage.”
Cromarty, an ironworker, says he threw out nearly $1000 worth of clothes and work equipment – even his work boots.
While he says it’s a blow, he’s more upset about how the agent treated him.
“They were extremely rude, they treated me like I had no money, like I was a loser pretty much. The young lady at the desk kept asking me why I had no money. I said, ‘I do have money, my card isn’t working,’ and I apologized. ”
“She treated me like I had nothing.”
Cromarty says his family lives a simple life and he’ll have to pick up an extra job to pay for new work equipment.
Air Canada says the allegations are disturbing, and it’s not reflective of how customer service representatives serve customers.
The airline company adds it will be contacting Cromarty.