The Better Business Bureau is looking into complaints filed against a Surrey designated driving service, accused of verbally harassing its customers.
Port Coquitlam woman Michelle Briann’s Facebook post warning the public about Surrey-based “Sober Girls Designated Drivers” is going viral, with thousands of shares.
Briann says she booked a ride online to pick her up from a wedding Saturday night, but the driver failed to show.
She claims when she asked for a refund of her $20 deposit, owner Brandy Parlett unleashed a slew of degrading comments in text messages, and online.
“I think where they went wrong is where she calls me names and told me to piss off in responding to a customer complaint.”
A Facebook page has been created by people alleging harassment from Sober Girls where they post pictures of their interactions with the company.
Parlett declined an interview, but asked her friend “Sam” to speak to CKNW on her behalf.
“I am unaware of such text messages, we do communicate with our drivers through text messaging, but not with our customers.”
Sam claims Briann didn’t answer her phone to re-confirm her ride.
“There are terms and conditions on the website. They clearly state that if the customer neglects to maintain contact with the dispatch or the driver, that they may forfeit the ride.”
The Better Business Bureau is encouraging people to file Customer Reviews online.
The business was formed in November 2014. The City of Surrey says it is licensed.
The Sober Girls Designated Drivers website says “we have also launched our very own Sober Girls Fundraising Society, a registered not-for-profit organization, which focuses on helping those who suffer with mental health, addictions, and poverty related obstacles.”
However BC Registry Services says they do not have a registered society listed under this name.
Sober Girls Designated Drivers and owner Brandy Parlett are also facing a lawsuit filed by Kater Technologies, which operates a mobile app for private driving services.
Court documents say Parlett allegedly accused Kater Technologies of running an unethical scam business that defrauds its customers in online posts.
Kater Technologies says it’s a legitimate business, and the online accusations, sometimes written anonymously or using pseudonyms, has lowered its business reputation.
None of the allegations have been proven in court.