The 9-1-1 service provider for the Lower Mainland says texting for help is inevitable, but still likely years away.
It comes as Toronto takes a step closer to becoming the first city in Canada where anyone can text 9-1-1 operators instead of calling them.
“E-Comm is well aware that texts to 9-1-1 is an inevitable part of Canada’s future.”
E-Comm spokesperson Jody Robertson says the emergency service provider is participating in CRTC consultations into the next generation of 9-1-1 services.
But she says it could be several years before you can text for help.
“There is a lot to it. It is a significant technical and operational undertaking and while it might seem to be the fastest and easiest way to reach 9-1-1 services, in fact it’s the 9-1-1 voice network that is the most reliable and fastest means of communication with 9-1-1.”
“I would say it is still several years out because it needs to have a national and coordinated harmonized approach so to speak so that we have to make sure that texts will be directed to the appropriate 9-1-1 call centre based on their location.”
This week Toronto City Council voted to ask the Toronto Police Services Board to consider allowing 9-1-1 texts.