TransLink is still figuring out what went wrong and caused their fare gates at all SkyTrain stations to suddenly close this afternoon.
Spokesperson Jennifer Moreland.
“We’re still looking into what exactly it was that caused the gates to be closed. I want to stress though the system is working and we’re confident and ready for gate closures on Monday.”
Moreland says if staff were at a station they were able to manually open the gates for trapped commuters, but acknowledges there were some frustrated Compass users who were unable to negotiate the gates to open and were temporarily stranded.
Moreland says early investigation shows it may have been human error from staff.
“If that’s the case, we’ll be taking steps to make sure something like this will never happen again. But that investigation is still underway.”
TransLink also confirmed it was a system-wide issue, and the problem was then resolved within minutes.
#RiderAlert Compass Gates issue resolved, all gates should be functioning correctly. We apologize for the inconvenience. ^dj— TransLink BC (@TransLink) April 1, 2016
#RiderAlert Compass Gates experiencing technical issues. We are working on a fix. Thank you for your patience. ^RR— TransLink BC (@TransLink) April 1, 2016