TransLink’s Compass Card is causing some issues for commuters now that the majority of gates are in operation at SkyTrain, SeaBus and WestCoast Express stations.
Compass user Judy Parker says tapping her card doesn’t always open the gates.
“I’ve been using the tap now for two months and my tap works on and off. So sometimes I end up creating a line behind me because I have to tap repeatedly to get out. I think that at certain stations like Richmond-Brighouse, where you have the escalator and the gates so close together and just a few gates. I think if people aren’t quick and fast, you’re going to end up having line-ups on the escalator or stairs causing accidents.”
January 1st marked the start for monthly pass travelers to change to Compass, leading to one major glitch already. Commuters reported buying and activating a card, only to find them still not functioning several hours later. The activation period for a new monthly pass is supposed to be two hours.
TransLink has apologized and says the problem has been resolved.
But not before a wave of complaints, on line and on the phone.
Our #Compass call centre is experiencing high call volumes. We apologize and are working to get back to normal as quickly as possible. ^DA
— TransLink BC (@TransLink) January 2, 2016
READ MORE: Compass roll out: What you need to know
Although seniors won’t get charged extra for not tapping out due to the fact they are using concession fares, some like Glenn Swain say they’re still having problems with the new system.
“When you try and tap, for one thing, it’s kind of low, and but you try and tap off and it goes “maaaah”, and you get it wrong whereas before you just showed it to them off you went to your seat.”
B.C. Seniors’ advocate Isobel Mackenzie says she thinks TransLink is serious about making the transition work, but says it could still be a bumpy transition for elders.
“The issue of just this pace that things move in the SkyTrain terminals with the tapping in and out. I am concerned about how that’s going to work with some of our seniors particularly those with some mobility challenges.”
Translink expects over 100,000 people to sign up for the monthly pass on Compass Card by the end of this week.