A software issue is plaguing the recently introduced Compass Card program on Metro Vancouver’s transit system.
Translink’s vice-president of the Compass project, Lloyd Bauer, says the hand-held units that transit security workers use to read the smart cards have two problems: One is the battery life, which is between three to five hours, and the other is the speed of the device reading the cards.
“From the time you’ll be able to read the card and put it up on the display, that speed is around a two-second speed right now, and so we would like to see that down around sub-one second.”
Bauer says Translink is working with the unit’s supplier.
Transit Police spokesperson Anne Drennan says her department’s officers also carry the units, but only for training and testing purposes,
“We are not writing tickets based on the usage of these machines but we will continue with our training and testing processes.”
This is just the latest in a series of problems that have plagued the Compass Card, such as roll-out delays and budget overruns.