Hang on to that new Compass Card: it’s not replaceable unless it’s registered with TransLink.
With commuters getting use to the new Compass Card system, TransLink’s trying to get the word out to register your card online.
That’s because if you lose it, it can be replaced.
But TransLink’s Jennifer Morland warns if it’s not registered, you’re out of luck.
“The reason for that is that the receipt that would come with it doesn’t actually include the serial number of the card so it’s impossible to connect the receipt with the serial number for the card that has been lost.”
Moreland is also warning one-day “paper” ticket holders to take good care of them, because they can be damaged.
“Each Compass ticket is a chip plus an antennae so if a ticket gets folded it will destroy the antennae which means you wouldn’t be able to tap in or tap out.”
Compass roll out: What you need to know
TransLink estimates about 300,000 people have now activated Compass Cards. But with the new system comes potential hiccups. Here’s a quick guide to keep you tapping successfully.
Register your card online. If you lose it, you’ll be able to cancel the card and save the monthly or pre-pay balance you’ve loaded onto the card.
Tap in, tap out
Riding the bus? You only need to tap in. But if you’re on SkyTrain, SeaBus, or Westcoast Express you need to tap in and tap out. If you forget to tap out, you’ll be charged for a full three-zone trip, even if you’re only going one zone. That’s already caused problems on the first full week of Compass roll out.
@Translink when are you going to be shutting the toll doors for compass taps? ATM, too easy for people to forget to tap out while you make $
— Marianne Beilmann (@maribeilmann) November 3, 2015
TransLink says about 70% of people are remembering to tap out right now. But they’ve already had thousands of calls from people who forgot to tap out, and made several thousand fare adjustments last week.
Fare gates and fare checks
Just because the fare gates aren’t in operation yet doesn’t mean you don’t need to pay. You can even be dinged if you forget to tap in. TransLink says transit police are equipped with hand-held scanners able to read a compass card.
As for the fare gates, Moreland says there’s no firm date for them to be operational.
“We’re going to be closely monitoring it, and when see that there’s been more and more people transitioning to compass cards … then we’ll close the gates. It’s not about hard dates, it’s about getting it right for our customers.”
So again, remember to tap out.
Using a “one-day” paper ticket? Be careful with it. If the tickets are folded or damaged, the radio chip inside could be destroyed making it impossible to use.
TransLink says it keeps no personal information about a rider through Compass (even if registered), as per BC privacy laws.
But if you happen to be using a Compass vending machine to check your balance, be sure to log out.
While the machines don’t say your name of financial information, they do show your travel history which stays up on the screen for several seconds unless you cancel.
With files from Janet Brown and Simon Little