The Crown corporation responsible for tolls on the Port Mann Bridge says it’s taking a look at how it describes its “license plate processing fee” online.
Drivers can get a TReO account, with a decal to put on their windshield, so they can drive over the bridge, get scanned by the overhead readers, and handle all their tolls in a monthly bill.
But if unregistered drivers cross the bridge and don’t pay in seven days, they are charged an extra $2.30 per crossing, on top of the $3.15 toll (for most cars).
On its website, TI Corporation says “every time” an unregistered vehicle crosses, the system and its staff have to look up its plate, contact the insurance company, and mail out a bill for the toll.
Bridge user didn’t get bill
But on social media, one CKNW listener, who is unregistered, said his bill repeatedly went to the wrong address.
That, even though he had changed it with ICBC months ago.
Crown corporation will review website
Spokesperson Greg Johnson says the policy is not set in stone, but regardless, they will take a look at the website’s wording.
“For many of our customers, absolutely, we contact ICBC every time they cross the bridge to do an address look up. For other drivers, it doesn’t happen every time.”
Johnson says the fee pays for all of the extra administrative costs that come from not being registered.