There was an online frenzy last night as travel bargain hunters took advantage of an Air Canada “computer loading error.”
The website offered a West Coast flight pass, good for 10 one-way flights, for $800, instead of the normal $8,000.
But today, ticked off customers say the passes have been removed from their accounts.
Vancouver’s David Scott says he hasn’t heard yet from the airline, but Air Canada tells us customers will get a refund.
“It’s unfortunate that there is a double standard set in place for people who have purchased these flight passes. It’s not like we can purchase them and say oh sorry it’s a computer glitch, can I get my money back please? That wouldn’t happen.”
Customers say the Flight Pass terms and conditions explicitly stated the price was “guaranteed.”
The airline says the mistaken price was posted for a day, but won’t say how many people tried to take advantage of it.
A well-known advocate for Canadian airline passengers says Air Canada customers involved in a pricing mix-up, might be hooped.
Gábor Lukács says if the posted price was an obvious error- the airline may be in the clear, legally.
“The airline is going to argue that because it was a mistake, there was no contract. I would argue that the airline is a seasoned participant, and there was a contract because it had the opportunity to vet what was on the website, and it accepted money from the passenger, so it is the airline’s problem.”
Based on his experience taking on major airlines, he says customers should pursue the matter in small claims court.
He says Canadian Transportation Agency rulings on similar issues have not been in favour of the passenger.