A Surrey father is outraged after being forced to drive his own son to the hospital after he says he was blown off by 9-1-1 operators.
Nav Dhanoya was at a friend’s dinner party when his five year old son fell off a trampoline – fracturing his arm.
But he says when he called for an ambulance – he was shocked to be instead passed off to a public health nurse.
“We need professionals to help us with this situation. And if they’re not coming, it defeats the purpose of the average person thinking that when you call 911, someone will be there to help.”
“How can a health nurse on the phone tell me… Okay, she can tell me on the phone how to handle a broken arm and everying. But as a parent, should I be doing that in a sense? It’s a medical issue. Some professional needs to be there.”
BC Emergency Health service says 9-1-1 calls are triaged based on the seriousness of the injury.
But it says it’s reviewing the case – and will be reaching out to Dhanoya’s family.