TransLink is apologizing for an incident that apparently saw a 100-year-old woman denied service in Port Moody.
“We do really regret hearing about this. Our fleet is accessible and we have training to help people know how to use the ramp, as well as operators to help passengers get assisted when it is safe to do so.”
But Jennifer Moreland, who speaks for the company, says they need more information.
“In order to do a full investigation we need to find out what route she was traveling on, what time of day it was so that we can try and figure out what operator was out there. At this point we don’t have those details so it’s really hard to nail down that fact.”
Moreland says they need the woman to file an official complaint.
If that doesn’t happen, it’s not clear if TransLink will take any action.