As the operators of Metro Vancouver’s transit services continue to defend the region’s troubled Compass card program, a former SkyTrain insider predicts it will fail… if major improvements are not made.
“The main problem was the choke points of fare gates on the passenger flow.”
George Slade, who was an IT manager from 2008 to 2010, says Translink executives had good reason for being skeptical when they were told smart cards would be introduced.
“A zone fare system doesn’t work with smart cards period. It’s assuming that everybody is going to behave perfectly. People do simply forget to tap off and then, they get charged for a full day.”
He says, when he reported five years ago London, England’s now-cancelled similar system would fail, he was accused of not being a ‘team player,’ but since then two subsequent managers have complained Compass will never work.
“When the politicians basically dictate that something is going to happen, anything contrary to what the politicians say is considered not team play.”
CKNW has reached out for comment from Translink officials, but they have declined.