“We know it’s a major inconvenience, and of course we apologize to everybody for that.”
TransLink, once again is in damage control after another major SkyTrain melt down.
Hundreds of passengers were stuck in stuffy and hot SkyTrain cars on the tracks for more than an hour and a half Tuesday afternoon, after the SkyTrain between Royal Oak and Waterfront shut down around 4pm.
It resumed partial service just after 6pm, and full service before 7pm.
Even the Shania Twain concert was delayed for an hour, so ticket-holders using the SkyTrain didn’t miss the show.
Spokesperson Anne Drennan says show organizers agreed to delay the show, so stranded ticket-holders could get there.
“It’s not fair obviously, when you pay a lot for these tickets to miss out on an event because there is a delay on the system, especially when the timing is so close like this.”
A technical issue was blamed for the shutdown.
Drennan says nineteen trains “timed out” meaning they lost communication with the control centre.
While TransLink is apologizing for its latest SkyTrain melt down, it’s also blaming some customers for causing additional delays.
“We did have some people getting off of the train, prying the doors open, walking out onto the guide way in the Metro town area, unfortunately when that happens that causes further delays because you can’t even manually bring trains through on a system when you have people on the guide way, but we do understand that people were getting a little frightened and upset because of the heat.”
At the Granville Street SkyTrain station, attendants blocked access to the escalators, directing confused and frustrated passengers to use the Canada Line or get on a bus.
“I am a senior citizen; I don’t like this kind of crap.”
“It’s an old system that is why we need upgrades, that is why we hope the vote is ‘yes’.”
“I come from Brazil, I am here for 30 days and it’s my second delay, it’s difficult for people who come from other countries, because we are having trouble here.”
Pictures on social media show line-ups for buses stretching for blocks in some areas.
TransLink brought in 25 bus bridges to get people to their destination during the break down.