What can Translink do to regain its users’ trust, in the wake of two major shutdowns in a handful of days?
Most people at Granville Street Station seem to be rolling with the delays.
“Mistakes happen, things happen. I had the day off yesterday so it didn’t bother me at all.”
But that doesn’t mean they liked it.
“It seems to happen way more frequently than it should. I pay $125 a month for a bus pass and sometimes I have to take a cab home. And their apologies always seem kind of, not really sincere.”
So maybe there is something Translink can do.
“Try not to break down again? But I guess they can’t really control that.”
Trains were shut down for about five hours yesterday, which is similar to what happened last Thursday.