Good news for SkyTrain commuters stuck in yet another massive system-wide shutdown.
Translink says the Expo and Millennium lines are back and running at full service.
There’s still no word on exactly what caused these technical problems, which came just days after commuters were stuck for hours due to a glitch.
A similar shutdown occured just days ago.
Meanwhile, the top executive at Translink is apologizing for the four and a half hour sky train melt down,saying the authority will have to earn back the trust of its customers.
Chief Operating Officer Doug Kelsey says the second incident in a week is under investigation, but the early indication is a short circuit in one of the boards.
He says the authority now has to earn back the trust of its customers.
“The customers don’t care about our challenges, they care about theirs. I say two incidents does not make a trend, we have 95% plus on time performance throughout the year, one of the tops in North America. When you run a system of 6-8 billion dollars, yes you can have technical glitches, and yes we have a second one here in a week.”
He doesn’t think the Expo Line needs any upgrades.
“The Expo Line is 27/28 years old now, it goes through a continued set of renewals like most major rail systems throughout the world, and sometimes these significant events happen, you don’t want them. We have the funding, we ensure that it’s a safe operation, we will get our customers home tonight, we will be back in service tomorrow, and we will have to earn that trust back.”
Kelsey says he can’t guarantee this won’t happen again, but that Translink will continue to provide great service when it can.